Patient account help
Use the patient sign-in and password-reset flow for your care account.
Patient sign inHelp & Support
Get help with public listings, provider onboarding, account access or learning. Keep clinical information in the secure care workflow.
Provider account help
Use provider sign-in for readiness, onboarding and approved workspaces.
Provider sign inAcademy account help
Learning accounts are managed by the existing MasterStudy platform.
Learning accountGeneral enquiries
For public listing corrections, onboarding, access or learning support.
Do not email patient records, prescriptions, test results or other clinical documents. For an emergency, contact your local emergency service; do not wait for a website reply.
Common questions
Which sign-in should I use?
Patients use Patient sign in. Providers and organisations use Provider sign in. Academy learning accounts are separate and do not grant clinical access.
Why is my provider profile not visible?
Account creation does not automatically publish a profile. Contact Umsiti to check the listing review and publication process. Do not include private verification documents in a public enquiry.
Why can I not find a city or provider?
The public network and location data may not cover every place or provider. Try a wider search or request a listing correction. Do not treat the directory as a complete register of all South African providers.
Are consultation and course fees included in a provider plan?
Not automatically. Confirm the relevant provider, course and access terms separately.
Can I send medical details through this website?
No. Public forms are for access and business enquiries only. Use the secure clinical channel made available by your care team.
Can a patient account claim Practice Readiness results?
No. The provider readiness claim is restricted to authorised provider account types.